Help Center

Browse our catalog, select the product that fits your vehicle, choose any available options (color, size), and click "Add to Cart." When ready, click the cart icon and proceed to checkout. You'll enter your shipping and payment information to complete the order.

Once your order ships, you'll receive a confirmation email with a tracking number and link. You can also log into your account and view order status under "My Orders." Most orders include real-time tracking updates.

If your order hasn't shipped yet, contact us immediately at info@stehlenauto.com or call 909-895-4522. We'll do our best to accommodate changes. Once an order has shipped, it cannot be modified — but you can initiate a return after delivery.

Click the account icon in the top right corner and select "Create Account." You'll need your name, email, and a password. Having an account lets you track orders, save your vehicle info, and check out faster.

Shipping is FREE on all orders! We offer complimentary standard shipping to all 48 contiguous US states. No minimum purchase required.

Most orders ship within 1-3 business days. Standard delivery typically takes 5-10 business days depending on your location. Larger items like bull guards and chase racks may require freight shipping which can take 7-14 business days.

Currently, we ship to the 48 contiguous United States. For Alaska, Hawaii, or international shipping inquiries, please contact us at info@stehlenauto.com for a custom shipping quote.

First, check around your property and with neighbors. Carriers sometimes mark packages delivered slightly early. If you still can't locate it after 24 hours, contact us with your order number and we'll investigate with the carrier and work to resolve the issue.

Every product listing includes the compatible year, make, and model in the title and description. Use our vehicle selector at the top of the page to filter products specifically for your truck. If you're unsure, contact us with your vehicle details and we'll confirm fitment.

Universal fit products are designed to work with most full-size trucks and SUVs. Items like chase racks and tire carriers use adjustable mounting systems. Always check the product description for specific bed size or frame requirements.

Contact us within 30 days of delivery. If the product is unused and in original packaging, we can arrange an exchange for the correct fitment. Return shipping may apply — see our Returns Policy for details.

Most of our products are designed for DIY installation with basic hand tools. Bull guards, side steps, and tonneau covers typically take 1-3 hours. Chase racks and more complex accessories may take 3-5 hours. We include installation hardware and instructions with every order.

Yes! Every product ships with detailed installation instructions. Many products also have installation video guides available — check the product page or contact us if you need additional guidance.

Most installations require basic tools: socket set, wrenches, screwdrivers, and possibly a drill. Specific tool requirements are listed in the installation instructions included with each product. Having a second person to help hold parts in place is recommended for larger items like bull guards and chase racks.

We accept returns within 30 days of delivery for unused, uninstalled products in their original packaging. A 15% restocking fee may apply. Contact us at info@stehlenauto.com to initiate a return and receive a Return Authorization (RA) number.

Once we receive and inspect your return, refunds are processed within 5-7 business days. The refund will be issued to your original payment method. Please allow an additional 3-5 business days for the refund to appear on your statement.

If your product arrives damaged, take photos of the damage and packaging immediately. Contact us within 48 hours at info@stehlenauto.com with your order number and photos. We'll arrange a replacement or full refund at no cost to you.

All Stehlen products come with a 1-year limited warranty against defects in materials and workmanship. The warranty covers manufacturing defects under normal use — it does not cover damage from accidents, misuse, improper installation, or normal wear and tear.

Visit our Warranty page and fill out the warranty registration form with your order details, product info, and description of the issue. Include photos if possible. Our team will review your claim within 2-3 business days.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely through Shopify's encrypted payment system.

Yes! Through Shop Pay Installments, you can split your purchase into 4 interest-free payments on qualifying orders. The option will appear at checkout if your order qualifies.

Yes, all prices on stehlenauto.com are listed in US Dollars (USD) and include no hidden fees. The price you see is the price you pay — plus free shipping on every order!